Exchange & Return Policy

We are happy to offer return and exchange policy for the following conditions:

Return Policy:

1. Return Acceptance:

   • Returns will only be accepted within 3 days of receiving the product.
   • Broken products will be eligible for exchange only.
   • Tags must remain intact; if a tag is removed, we will be unable to accept the return.

2. Video Proof for Exchange:

   • To initiate an exchange, customers must make a video while opening the package from the label.
   • The video should start with the label clearly visible.
   • If the video does not begin with the label, it will not be considered for exchange.

3. Reasons for Return:

   • Returns can be made if the product is incomplete or missing items.
   • Returns can be made if there is a quality issue with the product.

4. Return Process:

   • Customers should return the product within 3 days of receiving it.
   • The refund amount will be credited within 7 working days.
   • All items, including the invoice, must be kept in the package for return.

5. Return Condition:

   • All items to be returned or exchanged must be unworn and in their original condition.
   • Original tags and packaging must be intact.
   • Damaged items during transit must bear the tag for the return to be processed.
   • Damaged or altered items without tags may not be accepted and will be sent back to the customer.

6. Return Request:

   • Place a return request directly on WhatsApp: +91 9654489000
   • Email us at naveencollectiononline009@gmail.com with images of the products, packaging, and tags to schedule a return pickup.
   • Subsequently, our courier partner will pick up the package within 3-5 business days at no extra cost to you.

7. Refund Method:

   • Once the item is picked up, the refund amount will be credited as STORE CREDIT via UPI or NEFT.

8. Exchange Policy:

   • Items purchased on www.naveencollection.in can be exchanged for the same item or another one, subject to stock availability.